AFFINA Career Opportunities

About AFFINA:

It was in 1973 when we developed the industry's first dealer locator database that allowed customers to locate their nearest dealer or service center using a toll-free telephone number. A pioneer in the customer service support industry, the Company was the first to provide inbound toll-free customer service. Then Ruppman Marketing Services, the Company continued to shape an ever-growing customer service outsourcing industry with innovative service offerings and technologies, leading the evolution of the call center to the contact center. In 1998, the Company acquired AFFINA, a database management and marketing research company, to help position AFFINA as a one-stop-shop solution for customer relationship management.

Today, with the benefit of a 37-year history, we focus on delivering measurable results to our clients through a comprehensive suite of customer interaction solutions, which include: inbound customer care, inbound sales and order taking, analytics and market research, product and literature fulfillment, and business process outsourcing. Our clients are among the largest and most well known brand names in the world, that are served by AFFINA CSRs from our locations in five countries worldwide.

In 2006, AFFINA joined Hinduja Global Solutions Limited. HGSL is one of world’s premier global customer solution providers, offering a wide range of services from traditional contact center services to cost-effective back office processing. With the strength of HGSL's global presence and exceptional performance, AFFINA can now seamlessly link geographically distant locations to create a global network of service and support centers.